FAQs

How does your online service work?

Our team is working safely from home and/or from our weekly meet-ups within local community centres, to provide you with repair, alteration or upcycling services. Simply request a quote and let us know how we can help you. Our team will quickly get back to you with a personalised quote.

How can I get my items to you?

If you choose our drop-off option, you can drop your item at one the following Auckland locations after your quote has been accepted. We’ll pick your item up and drop it back in the agreed timeframe.  

Our current drop-off locations are:

Objectspace, Ponsonby

Mangere Arts Centre, Mangere

Te Tuhi Centre for the Arts, Pakuranga

If you choose post your items, we will provide an address in your confirmation email to post your items to and it will be posted back once completed.

How do I pay for the work?

 An invoice for the full amount to complete your purchase will be sent along with the quote.

How do I receive my items once the work is complete?

 Your completed order will be sent back to the drop-off location or the postal address you specified. Please contact us if you’d like to make any changes.

How long does your service take?

 We aim for a 7-10 day turnaround time, but this depends on the order size and the work required. Sometimes we need to order materials like buttons or colour-matched zips which means the order may take longer. We are happy to provide an estimate as part of the quote.

Do you provide an express service?

We can provide an express service on request, at an additional cost. Please ask for more information.

How do you fit items for alterations?

We recommend that for shortening services like sleeves, trouser hems etc, you turn the hem over and pin the item with a single safety pin to show us the new length you'd like. For resizing garments the best method is to include a clearly marked item for us to copy - for example, for a shirt alteration, send us your best fitting shirt to copy from. You can also include measurements in your orders description notes before you place your order.

How do I book a fitting or consultation? 

If you require something a little more bespoke, need some advice, or simply need a hand pinning, we recommend that you request to book an online fitting with a member of our team to show your seamstress what you need. 

Is your work guaranteed?

We offer a three month guarantee on all our work to cover the areas we have worked on.